Q: When is the last day and time I can have full access to my Roundbank Retail Online Banking?
A: You will have full access through 4:00 PM on Friday, May 20. After this time, you will have inquiry access only until the morning of Monday, May 23. Please plan accordingly.
Q: I am a Roundbank Consumer Online Banking customer. Will I have the same access after May 23?
A: Visit www.minnwestbank.com and login using the same Username as you previously had with Roundbank, but you will need to use the “Forgot Password” link and accept the terms and conditions to re-establish your connection.
Q: When is the last day and time I can have full access to my Roundbank Business Online Banking?
A: You will have full access through 4:00 PM on Friday, May 20. After that time, you will not have access until the morning of Monday, May 23. Please plan accordingly.
Q: I’m a Roundbank Business customer using Online Banking. Will I have the same access after May 23?
A: If you are currently utilizing Business Online Banking to access your business accounts, your access will continue after conversion weekend using your existing User Name and Password. You will be prompted to establish security questions and answers.
If you are a business that is accessing your business accounts from the Retail Online Banking module you will need to be enrolled in Business Online Banking. Please contact a Minnwest Cash Management Specialist to get your access switched over to the Business Online Banking. Email email@example.com or call 1-866-752-8135 to contact a member of our Cash Management team.
Q: I have alerts set up through online banking. Will those remain?
A: Alerts for both Consumer Online Banking and Business Online Banking will need to be set up on Minnwest Online Banking.
Q: Will I be able to see my Roundbank transaction history, or will my previous online statements be available after May 23?
A: If you were previously enrolled in Retail Online Banking or Business Online Banking, your transaction history and online statements will be available after May 23, 2022.
Q: I currently use Online Bill Pay for my consumer accounts. Will my payee information transfer to Minnwest Bank?
A: Yes. Your current payees and current automatic transfers in Bill Pay will remain. Popmoney users will need to set up their recipients.
Q: I currently have external transfers established. How will these be affected?
A: External transfers will need to be set up on Minnwest Online Banking.
Q: I currently use Online Bill Pay for my Business Accounts. Will my payee information transfer to Minnwest Bank?
A: We are able to transfer your existing payees for your business accounts, but you will need to establish Small Business Bill Pay access. Call 1-866-752-8135 or email firstname.lastname@example.org to contact a member of our Cash Management team and get the process started.
Q: I have a Bill Pay payment that was issued shortly before conversion and I don’t see it in my history. What should I do?
A: Don’t re-schedule before contacting Minnwest Bank Customer Service to research at 844-MINNWEST. There are certain forms of payments that may take up to 4 days to appear in your Bill Pay history.
Q: How will my Online Bill Payments be processed during conversion weekend?
A: Established Online Bill Payments will continue to process.