To protect the safety of our staff and customers, Minnwest has decided to restrict branch lobby access and keep our drive-thrus open. Although we have altered our branch operations, we are open for business. We will continue to support our communities with our full menu of banking services and products.
Frequently Asked Questions
Is the bank closed?
Our bank is open for business, but we have altered our operations to protect the safety of our staff and our customers.
In an effort to mitigate the community spread of COVID-19, Minnwest has decided to restrict branch lobby access and keep our drive-thrus open.
- Branch Lobbies will have restricted access, and we ask that you either set up an appointment or call your local branch to gain entry
- Drive-thru will remain open for all locations
- Morton and Wykoff locations will be closed until further notice, starting March 20th.
- Branch ATMs and Night Drop will remain open
- Any bank related social events such as Prime Club or Money Magic, have been cancelled until further notice
Minnwest will continue to offer its full menu of service products during the lobby closures. Visit our location page to find a drive-up near you or visit our contact us page to contact your local banker.
We are allowing appointments for some specific transactions such as loan closings, along with maintaining drive-thru access. For the most up to date information, please utilize this page or follow us at facebook.com/minnwestbank
Have you had employees contract the virus?
No. We continue to follow the latest guidelines from the CDC in all of our locations to reduce contamination and the potential spread of the virus. This includes expanded cleaning of our public areas and workspaces, expanded use of hand sanitizer, and social distancing. In addition, many staff are working from home to limit their exposure risk, and to further protect our customers.
Which bank services are available?
While our branches in Morton and Wykoff are temporarily closed, you still have access to all of our digital channels and banking services, along with access to other physical branches within close proximity. Minnwest provides online banking, 24-Hour MoneyLine, mobile banking with mobile deposit, person to person, and bank to bank transfers, ATMs, and night drop. If you have not enrolled in our convenience services, visit this page to get started.
How do I get online access to my account?
If you have not enrolled yet in Minnwest Bank’s Online Banking, please visit this page to get started.
What happens if the U.S. mail service gets disrupted? How else can I receive my statement?
There is no fee for the general Online Banking Service. Fees for other account-related activities shall be payable in accordance with a Schedule of Fees and Charges as established and amended by the Bank from time to time.
My usual ATM is not accessible, where can I go to get cash?
Our ATM network is up and running. Customers may withdraw cash from their checking accounts using their ATM debit cards. Minnwest is on the MoneyPass network, which offers over 24,000 surcharge-free ATMs nationwide.
Can I make deposits at your ATMs?
Our current ATM network does not provide the ability to make deposits. We continue to welcome customers through our drive-thrus to make deposits, or you can make check deposits using our mobile banking app.
Are the contents of my safety deposit box insured?
Items kept in your safe deposit box are not insured by the bank or the FDIC. You are responsible for insuring the contents of the safe deposit box, for example, through your homeowner’s policy. Contact your local branch to learn more about the condition of your safe deposit box and its contents.
How can I access my safe deposit box?
We encourage our customers to schedule branch appointments to reduce the spread of COVID-19. Please call your local branch to make arrangements, or you can use this contact us form.
I get my social security deposited into my account. What happens if the bank closes?
We are receiving and crediting direct deposits to customer accounts, such as social security and payroll as per usual. You should not experience any issues or delays in this service.
My loan is scheduled to mature in the coming weeks. What should I expect?
Your loan officer will be in contact with you to make arrangements or any neccesary apointments. They will coordinate any needed appointments at your convenience to complete any required paperwork.
I didn’t receive my direct deposit. What should I do?
Contact your employer to ensure that payroll operations are functioning as normal, and to verify that funds were sent to the correct account, and when they are scheduled to be deposited into your account.
Open an Account
Can I still open an account at this time?
Minnwest offers online account opening for many of our personal deposit products.
Click on Open An Account at the top of the Minnwest Bank website, or visit the links below for individual products available to open online. Click OPEN NOW on these pages to begin your applications. Applications can be submitted online for the following account types:
- Classic Checking
- Preferred Checking
- Platinum Checking
- Digital Checking
- Thrift Savings
- Money Max Savings
- Investment Savings
- Digital CD Specials
If you want to open a business account, we encourage you to call your closest branch location or use our contact us form to inquire. Our Customer Care Department is available to support account opening or answer any questions you may have.
Who do I contact if I need help?
If you have any questions during the account opening process, please contact us by phone at 1-844-MINNWEST. Our Customer Care Department is available Monday-Friday from 8:00AM – 5:00PM CST. If you have general questions or need assistance outside of our support hours, please complete this short form and a Customer Care Representative will be in touch.
I manage wire processing at my business, and I am now working from home. How will I take the call back verfications?
Our Funds Monitoring Specialists here at Minnwest complete wire transfer call backs to the phone numbers and customer names indicated in the account agreement. If these phone numbers are not relevant for “at-home workers,” this needs to be communicated to our Cash Management Specialists so we can update our records to ensure access to the appropriate customers for wire verification.
Who can I contact with questions?
The following support lines are available for business customers:
24-Hour MoneyLine 1-888-616 BANK
Cash Management support 1-866-752-8135 (Mon-Fri: 8AM-5PM)
If my bank has temporarily reduced branch access or is not open, is my money still insured?
In difficult circumstances, some banks may need to temporarily limit operations to protect the health of their employees and customers. This may include closing a lobby, converting to drive-thru only services, or encouraging customers to use ATMs or digital channels to access their services.
Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.
Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?
Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30 AM- 5:00 PM Monday-Friday.
If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at https://ask.fdic.gov/fdicinformationandsupportcenter/s/
Will there be enough cash during a pandemic or other national disaster? Do I need to keep large amounts of cash in my possession to protect myself in case there is not enough cash available in the future?
The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Consumers are encouraged to continue to conduct transactions as they normally would. Credit and debit cards and other payment systems will operate as normal.
Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea, but cash is also subject to loss or could make you a target for theft. Banks will continue to ensure that their customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC insured funds.
Bank From Home Toolkit
Simple guidance on how to perform all of your banking related tasks from the comfort of your own home. Access the toolkit by clicking here.
EVERFI Family Learning Center
In response to the extended shutdown of our schools, EVERFI is making available a new Family Portal that will provide a broader distribution channel to the courses we are sponsoring through the end of the school year. Parents will receive direct access to our library of 20+ digital courses. As parents are struggling to balance work, childcare, and taking on the mantle of teaching, we are here to support them with quality educational content on life’s most critical topics. Parent’s simply input their state and child’s school name to receive the full catalogue of age-appropriate courses for your child. We encourage you to share this resource with your friends and their families, and we will be further distributing to our communities through our social channels.
- Step 1: Visit https://everfi.com/k-12/parent-remote-learning/
- Step 2: Select get access
- Step 3: Select find your school and register
- Step 4: Select your state, find your school and click next
- Step 5: Register your student/learner
- Step 6: Begin virtual learning!
Financial Assistance and Disaster Relief Programs
Does Minnwest Bank offer financial assistance?
We know that each customer's situation is different, so we are offering flexible solutions to work through each of our customer's unique needs. Please contact your local branch to learn more about how we can support you during this time.
Starting March 31st, 2020 through May 1st, 2020 Minnwest Bank will offer the following assistance to our customers-
We know that each customer's situation is different, so we are offering flexible solutions to work each of our customer's unique needs:
- Defer loan payments for up to 90 days for Minnwest Home Mortgages*
- Defer loan payments for up to 90 days for Minnwest Installment Loans*
- Defer loan payments up to 90 days for Minnwest Bank Ready Reserve Credit*
- COVID- 19 Emergency Loan*
- 24-month term
- Deferred payments for 6-months
- Maximum loan amount of $2,500
- No fees
For more information about the financial assistance available to our customers, please contact your local branch, call our customer care center at 1-844-MINNWEST or get in touch. We will continue to update this page with new programs or assistance we’re offering.
*Loans subject to change. Loan qualifications must be met. Loans subject to credit approval
U.S. Small Business Administration (SBA.gov)
View our Small Business Guide to Coronavirus Emergency Loans here
What is an EIDL?
The U. S. Small Business Administration (SBA) provides low-interest, long-term disaster loans to businesses of all sizes, private non-profit organizations, homeowners, and renters to repair or replace uninsured/underinsured disaster-damaged property. SBA disaster loans offer an affordable way for individuals and businesses to recover from declared disasters.
How do I apply?
- Applicants may apply online, receive additional disaster assistance information, and download applications at https://disasterloan.sba.gov/ela.
- Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email [email protected] for more information on SBA disaster assistance.
- Individuals who are deaf or hard-of-hearing may call (800) 877-8339. Completed applications should be mailed to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, FortWorth, TX 76155.
- Link to Disaster Assistance Page: https://www.sba.gov/disaster-assistance/coronavirus-covid-19
The Minnesota Department of Employment and Economic Development (DEED)
What programs does DEED offer to smalll businesses?
The Minnesota Department of Employment and Economic Development (DEED) has also provided some information to those employers who are affected by the COVID-19 business closures. Employers planning a closure or major layoffs can get help through the Rapid Response Program.
USDA- Farm Service Agency (FSA)
I have an agri-business, what financial assistance is available for farmers?
FSA will consider guaranteed lender requests for:
- Temporary payment deferral consideration when borrowers do not have a feasible plan reflecting that family living expenses, operating expenses and debt can be repaid; and
- Temporary forbearance consideration for borrowers on loan liquidation and foreclosure actions.
To discuss FSA programs and temporary changes to farm loan deadlines and the loan servicing options available, visit farmers.gov/coronavirus.
The CARES Act was passed by congress. What does that means for businesses?
Congress has passed a $2 trillion The Coronavirus Aid, Relief, and Economic Security, or “CARES Act,” which is a coronavirus relief/economic stimulus bill. Legislation includes the following provisions impacting SBA lenders:
- $17 Billion for SBA payment of borrower principal, interest, and fees for a 6-month period beginning with the next payment due, for 7(a) including Community Advantage, 504, and Microloan borrowers. This is not a deferment but is actual debt forgiveness for the borrower. These SBA payments will be enacted by SBA automatically. There is a provision that states if a borrower is already on deferment, the CARES Act debt forgiveness payments will activate at the end of the deferment period. Loans made today, and within the next 6 months, will also have their principal, interest, and fees paid by SBA for 6 months starting with the first payment.
- Permanent suspension of the interim final rule on the Express Loan Program and Affiliation Standards, thereby suspending the personal resources test.
- $325 Billion for the Payroll Protection Program, a special 100% guaranteed 7(a) program that includes a debt forgiveness provision. This program ends June 30, 2020.
- Increase in maximum loan size for the 7(a) Express Loan Program from $350,000 to $1,000,000.
Here is where can you go to read the full Legislation. We expect more guidance from the SBA over the next month and will continue to provide this information to our customers.
Paycheck Protection Program (PPP) Information
The Paycheck Protection Program (“PPP”) authorizes up to $349 billion in forgivable loans to small businesses to pay their employees during the COVID-19 crisis. All loan terms will be the same for everyone.
The loan amounts will be forgiven as long as:
- The loan proceeds are used to cover payroll costs, and most mortgage interest, rent, and utility costs over the 8 week period after the loan is made; and
- Employee and compensation levels are maintained.
Payroll costs are capped at $100,000 on an annualized basis for each employee. Due to likely high subscription, it is anticipated that not more than 25% of the forgiven amount may be for non-payroll costs. Loan payments will be deferred for 6 months.
When can I apply?
- Starting April 3, 2020, small businesses and sole proprietorships can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders.
- Starting April 10, 2020, independent contractors and self-employed individuals can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders.
- Other regulated lenders will be available to make these loans as soon as they are approved and enrolled in the program.
Where do I go to apply? Can a Minnwest SBA expert help me apply?
You can apply through Minnwest Bank, or any existing SBA lender or through any federally insured depository institution, federally insured credit union, and Farm Credit System institution that is participating. Other regulated lenders will be available to make these loans once they are approved and enrolled in the program. You should consult with your local lender as to whether it is participating. Visit www.sba.gov for a list of SBA lenders.
Who is eligible to apply for this program?
All businesses – including nonprofits, veterans organizations, Tribal business concerns, sole proprietorships, self-employed individuals, and independent contractors – with 500 or fewer employees can apply. Businesses in certain industries can have more than 500 employees if they meet applicable SBA employee-based size standards for those industries
For this program, the SBA’s affiliation standards are waived for small businesses (1) in the hotel and food services industries); or (2) that are franchises in the SBA’s Franchise Directory or (3) that receive financial assistance from small business investment companies licensed by the SBA. Additional guidance may be released as appropriate.
What do I need to apply? You will need to complete the Paycheck Protection Program loan application and submit the application with the required documentation to an approved lender that is available to process your application by June 30, 2020.
What other documents will I need to include in my application?
You will need to provide your lender with payroll documentation.
Do I need to first look for other funds before applying to this program?
No. We are waiving the usual SBA requirement that requested you try to obtain some or all of the loan funds from other sources (i.e., we are waiving the Credit Elsewhere requirement).
How long will this program last?
Although the program is open until June 30, 2020, we encourage you to apply as quickly as you can because there is a funding cap and lenders need time to process your loan.
How many loans can I take out under this program?
What can I use these loans for? You should use the proceeds from these loans on your:
- Payroll costs, including benefits;
- Interest on mortgage obligations, incurred before February 15, 2020;
- Rent, under lease agreements in force before February 15, 2020; and
- Utilities, for which service began before February 15, 2020.
What counts as payroll costs?
Payroll costs include:
- Salary, wages, commissions, or tips (capped at $100,000 on an annualized basis for each employee);
- Employee benefits including costs for vacation, parental, family, medical, or sick leave; allowance for separation or dismissal; payments required for the provisions of group health care benefits including insurance premiums; and payment of any retirement benefit;
- State and local taxes assessed on compensation; and
- For a sole proprietor or independent contractor: wages, commissions, income, or net earnings from self-employment, capped at $100,000 on an annualized basis for each employee.
How large can my loan be?
Loans can be for up to two months of your average monthly payroll costs from the last year plus an additional 25% of that amount. That amount is subject to a $10 million cap. If you are a seasonal or new business, you will use different applicable time periods for your calculation. Payroll costs will be capped at $100,000 annualized for each employee.
How much of my loan will be forgiven?
You will owe money when your loan is due if you use the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities payments over the 8 weeks after getting the loan. Due to likely high subscription, it is anticipated that not more than 25% of the forgiven amount may be for non-payroll costs.
You will also owe money if you do not maintain your staff and payroll.
- Number of Staff: Your loan forgiveness will be reduced if you decrease your full-time employee headcount.
- Level of Payroll: Your loan forgiveness will also be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.
- Re-Hiring: You have until June 30, 2020 to restore your full-time employment and salary levels for any changes made between February 15, 2020 and April 26, 2020.
How can I request loan forgiveness?
You can submit a request to the lender that is servicing the loan. The request will include documents that verify the number of full-time equivalent employees and pay rates, as well as the payments on eligible mortgage, lease, and utility obligations. You must certify that the documents are true and that you used the forgiveness amount to keep employees and make eligible mortgage interest, rent, and utility payments. The lender must make a decision on the forgiveness within 60 days.
What is my interest rate?
1.0 % fixed rate.
When do I need to start paying interest on my loan?
All payments are deferred for 6 months; however, interest will continue to accrue over this period.
When is my loan due?
In 2 years.
Can I pay my loan earlier than 2 years?
Yes. There are no prepayment penalties or fees.
Do I need to pledge any collateral for these loans?
No. No collateral is required.
Do I need to personally guarantee this loan?
No. There is no personal guarantee requirement. ***However, if the proceeds are used for fraudulent purposes, the U.S. government will pursue criminal charges against you.***
What do I need to certify?
As part of your application, you need to certify in good faith that:
- Current economic uncertainty makes the loan necessary to support your ongoing operations.
- The funds will be used to retain workers and maintain payroll or to make mortgage, lease, and utility payments.
- You have not and will not receive another loan under this program.
- You will provide to the lender documentation that verifies the number of full-time equivalent employees on payroll and the dollar amounts of payroll costs, covered mortgage interest payments, covered rent payments, and covered utilities for the eight weeks after getting this loan.
- Loan forgiveness will be provided for the sum of documented payroll costs, covered mortgage interest payments, covered rent payments, and covered utilities. Due to likely high subscription, it is anticipated that not more than 25% of the forgiven amount may be for non-payroll costs.
- All the information you provided in your application and in all supporting documents and forms is true and accurate. Knowingly making a false statement to get a loan under this program is punishable by law.
- You acknowledge that the lender will calculate the eligible loan amount using the tax documents you submitted. You affirm that the tax documents are identical to those you submitted to the IRS. And you also understand, acknowledge, and agree that the lender can share the tax information with the SBA’s authorized representatives, including authorized representatives of the SBA Office of Inspector General, for the purpose of compliance with SBA Loan Program Requirements and all SBA reviews.
Keeping your Accounts Secure
Frequently Asked Questions
How can I protect against fraud or scams?
Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but maybe trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party, and you know that it is a reputable organization. In addition, you should be cautious about online solicitations. Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent. Visit our Security Center for more resources or view our recent blog post on how to stay viligent.
What should I do?
Follow the basics. This includes:
- Ongoing vigilance with emails and email attachments. It’s a best practice to not click on links in emails, rather, open up your browser and type in the name of the website yourself.
- Only go to legitimate government sources and authoritative media sites. Avoid the “clickbait” of catchy or scary headlines in social media, search results, or ads.
- Don’t click on links that come through text messages or Twitter feeds. It’s a common method to lure you to fake sites. Open up a browser and go to the legitimate site.
- Never, ever, ever, under any circumstances, provide logins or passwords to someone who is requesting them. This includes phone, email, text, etc. Our own IT and security teams will never ask you this information.
- If something doesn’t seem right – it’s probably wrong. Take the time to look at emails and attachments – alert someone if it seems askew.
What can I do if I suspect someone has stolen my identity?
If you’re concerned with ID theft or have reason to believe you may be a victim of ID theft, you may place a "fraud alert" on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:
Equifax: 1-800-525-6285; www.equifax.com/
P.O. Box 740241, Atlanta, GA 30374- 0241
Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com/
P.O. Box 9554, Allen, TX 75013
TransUnion: 1-888-909-8872; www.transunion.com/
Fraud Victim Assistance Department, P.O. Box 2000, Chester, PA 19016
You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file.
Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit.
There are unauthorized charges on my credit card. What should I do?
You should contact the bank at 1-844-MINNWEST and provide information regarding the disputed transactions no later than 60 days after the bank sent the first statement containing the disputed charges. The bank has 90 days to investigate and resolve the dispute. For more information about credit card dispute resolution procedures, see https://www.fdic.gov/consumers/assistance/protection/errorresolution.html.
Is Online Banking safe and secure?
Yes! It features password-controlled system entry, a Thawte-issued Digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.* We require that you use the 128-bit secure versions of Internet Explorer and Netscape.
*You can help safeguard your information and the system by protecting your User ID and Password. Memorize them and keep them secure. Learn more about how to guard against identity theft.
Are there rules and guidelines concerning passwords?
Yes. You select your password and can change it at any time. You are required to change your password the first time you access Online Banking. You should not use passwords associated with commonly known personal identification such as Social Security number, your name, names of children, dates of birth, etc. Except for the temporary password issued when you enroll, your password will never be known to bank personnel.
To establish a password follow these guidelines:
- Your password must be - 8 - 17 characters in length.
- Password must include at least one number, one upper case letter and one lower case letter.
- Your password is case-sensitive; i.e. "A" is not the same as "a".
- When changing your password, the new one cannot be the same as the most recent one.
For more detailed information regarding security, please review our Security Statement.
How can I send a Secure Email or File?
Need to send us a secure email or file? Click here to use our secure messaging center.
Click here for more information on sending a secure email or file.
Together we are stronger.
Our commitment to our customers, communities and each other remains steadfast through the good times and the bad. We will continue to provide resources and support for our customers, while keeping a sharp eye on the situation as it evolves. We welcome you to contact us if you need support through any of the channels above.