Is the bank closed?
To protect the safety of our staff and customers, Minnwest is open for business, but we’ve altered our branch operations slightly as we’ve re-opened our branch lobbies. We’re doing everything we can to provide the safest, most convenient banking experience possible. For more details on how we are protecting our employees and customers, see below.
Protecting our Employees and Customers
We are taking the following recommended precautions to ensure the safety of our employees and customers and lower the risk of infection:
Increased Cleaning & Disinfecting
We are following strict cleaning and sanitation standards at all of our locations.
Protective Plexiglass Barriers
Plexiglass barriers have been placed at various high contact work stations.
We have adjusted our employee schedules and hours to reduce personnel density in the branch. We apologize for any delays or wait times this may create, and we appreciate your patience.
Required Social Distancing
Please follow branch signage and foot maps when possible
Protective Face Masks: Encouraged
Protective face masks will be available for all employees and customers at our locations.
Have you had employees contract the virus?
Yes; however, we continue to follow the latest guidelines from the CDC in all of our locations to reduce contamination and the potential spread of the virus. This includes expanded cleaning of our public areas and workspaces, expanded use of hand sanitizer, and social distancing. In addition, many staff are working from home to limit their exposure risk, and to further protect our customers.
Which bank services are available?
Our branch locations are open with some minor restrictions and you still have access to all of our digital channels and banking services. Minnwest provides online banking, 24-Hour MoneyLine, mobile banking with mobile deposit, person to person, and bank to bank transfers, ATMs, and night drop. If you have not enrolled in our convenience services, visit this page to get started.
How do I get online access to my account?
If you have not enrolled yet in Minnwest Bank’s Online Banking, please visit this page to get started.
What happens if the U.S. mail service gets disrupted? How else can I receive my statement?
You can view your current and past statements in your secure online banking account. You can also go paperless by enrolling in online statements. After you log in to online banking, simply enroll by clicking on profile.
My usual ATM is not accessible, where can I go to get cash?
Our ATM network is up and running. Customers may withdraw cash from their checking accounts using their ATM debit cards. Minnwest is on the MoneyPass network, which offers over 24,000 surcharge-free ATMs nationwide.
Can I make deposits at your ATMs?
Our current ATM network does not provide the ability to make deposits. We continue to welcome customers through our drive-thrus to make deposits, or you can make check deposits using our mobile banking app.
Are the contents of my safety deposit box insured?
Items kept in your safe deposit box are not insured by the bank or the FDIC. You are responsible for insuring the contents of the safe deposit box, for example, through your homeowner’s policy. Contact your local branch to learn more about the condition of your safe deposit box and its contents.
How can I access my safe deposit box?
We encourage our customers to schedule branch appointments to reduce the spread of COVID-19. Please call your local branch to make arrangements, or you can use this contact us form.
I get my social security deposited into my account. What happens if the bank closes?
We are receiving and crediting direct deposits to customer accounts, such as social security and payroll as per usual. You should not experience any issues or delays in this service.
My loan is scheduled to mature in the coming weeks. What should I expect?
Your loan officer will be in contact with you to make arrangements or any necessary appointments. They will coordinate any needed appointments at your convenience to complete any required paperwork.
I didn’t receive my direct deposit. What should I do?
Contact your employer to ensure that payroll operations are functioning as normal, and to verify that funds were sent to the correct account, and when they are scheduled to be deposited into your account.