Online Banking Frequently Asked Questions
Q - What is Online Banking?
A - Online Banking provides access to your account information at our banks anytime, anywhere you have access to a personal computer and Internet, 24 hours a day, seven days a week.
Q - What services can I utilize through Online Banking?
A - At the present time you may use the Online Banking Service to: Perform account inquiries on checking, savings, certificate and loan accounts; obtain statement transaction detail on your accounts; sort and search information by account, date, amount, check numbers and transaction type; transfer funds between your deposit accounts and make loan payments; issue stop payment requests; download Online Statements; reorder checks and obtain product and interest rate information.
Commercial customers may also be eligible to: Initiate EFTPS tax payments, ACH Origination and wire transfers.
To see a demonstration of the Online Banking Service, select "Demo" from the left navigation.
Q - What do I need to get started with Online Banking?
A - To use the Online Banking Service, you must have at least one deposit or loan account at a member bank of Minnwest Bank Group, a personal computer and access to Internet Service. To enroll, you may complete the Online Banking Enrollment Application that appears online. Once completed, you'll be able to log in to your account immediately. You will be required to change your password the first time you access the Online Banking Service.
Q - What is the cost of OnlineBanking?
A - There is no fee for the general Online Banking Service. Fees for other account-related activities shall be payable in accordance with a Schedule of Fees and Charges as established and amended by the Bank from time to time.
Q - How current is the information obtained from the Online Banking Service?
A - Balances shown online are as of the close of business for the prior business day adjusted for any current business day transactions. Balances may include deposits subject to verification by us. The balance may also differ from your records due to deposits in process, outstanding checks or other withdrawals, payments or charges.
Q - Are there times when I will not be able to access my account information?
A - The Online Banking Service is available 24 hours a day, seven days a week, except during maintenance periods or due to an emergency. There may also be times when the Internet is down.
Q - Which browsers are required with Online Banking?
A - We require that your Internet browser use 128-bit encryption to ensure your accounts remain safe and private online. The secure browser we recommend is Internet Explorer 8.0. You can download it from the following web site:
Explorer - http://support.microsoft.com
You can also contact us for information on installing from a CD-ROM.
Q - Can I download information to my financial management software?
A - Yes, Online Banking can export to the leading personal finance management software packages available today, including Quicken®, Quickbooks®, and Microsoft Money®. You may even convert your data into a comma delimited ASCII file. The following versions are supported: Quicken for Windows-Banking 2010 and older, Quicken for Windows-Investing 2010 and older, Quicken for Mac 2008, 2009 and 2010, QuickBooks for Windows 2008, 2009 and 2010 and QuickBooks for Mac 2008, 2009 and 2010.
Q - What type of accounts can I transfer funds between?
A - You can transfer funds between any of your checking, savings and money market accounts or from your personal or Home Equity lines of credit. You can also transfer funds to make a loan payment.
Q - I would like to be able to transfer money to my child's account. Can I do this?
A - In order to transfer funds between accounts, the accounts must either be related or affiliated to each other. Contact your local Minnwest Bank Group office for requirements on relating and affiliating accounts.
Q - I have an account at another bank. Can I transfer funds to it from my Minnwest Bank Group bank account?
A - No. Transfers can only be made between your accounts at our bank.
Q - When will my transfer take place?
A - If you initiate a transfer on any business day by 4:00 p.m., the transfer will take place on that day. Otherwise, it will take place the next business day.
Q - Are there limits on the number of transfers I can make?
A - Online Banking poses no limits on the number of transfers you can make. However, Federal Regulations state you may not make more than six (6) preauthorized transfers, of which no more than three (3) may be by check, from your savings or money market account during a given monthly statement period. There are no limits on the number or dollar amount of transfers or payments you make from your checking account.
Q - Is Online Banking safe and secure?
A - Yes! It features password-controlled system entry, a Thawte-issued Digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.* We require that you use the 128-bit secure versions of Internet Explorer and Netscape.
* You can help safeguard your information and the system by protecting your User ID and Password. Memorize them and keep them secure. Guard against Identity Theft: www.fdic.gov/consumers/consumer/guard/index.html
Q - Are there rules and guidelines concerning Passwords?
A - Yes. You select your password and can change it at any time. You are required to change your password the first time you access Online Banking. You should not use passwords associated with commonly known personal identification such as Social Security number, your name, names of children, dates of birth, etc. Except for the temporary password issued when you enroll, your password will never be known to bank personnel.
To establish a password follow these guidelines:
- Your password must be - 8 - 17 characters in length.
- Password must include at least one number, one upper case letter and one lower case letter.
- Your password is case-sensitive; i.e. "A" is not the same as "a".
- When changing your password, the new one cannot be the same as the most recent one.
For more detailed information regarding security, please review our Security Statement.
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